We will gladly accept returns for any of the following reasons within 30 days after you receive your order:
- Incorrect Item – We’re sorry but occasionally a mistake is made. If this happens, please use our Contact Us form and we will quickly expedite a new order and send you a prepaid return label.
- Defective Item – We do our best to carry products with a record for quality but, as with any electronic device, occasionally defects happen. If this occurs, please fill out our Contact Us form within 30 days and we will quickly expedite a new order and send you a prepaid return label.
- Changed Your Mind – It happens. But don’t worry as HappyBed is one of the only sex toy companies that will take your product back without any restocking fee as long as it is unopened and within 30 days of when your order was received. Just fill out our Contact Us form and we will provide an RMA number and shipping address. Once the product is received, we will provide a refund promptly your original purchase method within 1 business day. Please note that products returned to us without an RMA number can not be refunded and we don’t open packages without preapproval due to sanitary reasons.
- Lower Price Found – We make this easy and will quickly refund the difference if any lower price you find within 30 days after your purchase. Just send us a link to the product you found for less and a refund will be issued within 1 business day. Note that the price difference is inclusive of all shipping, handling, and taxes that other retailers may be charging and the product must be the same including version and color.
If you are unhappy with an item you have purchased, please let us know and we will work with you to help you select a better product for your next purchase.
If you are outside of the 30-day window and your product has any problems, please contact the manufacturer. If you have any problems, please let us help. We only work with manufacturers with a reputation for standing behind their products and honouring their warranty programs and are happy to help where there are any issues.